Return & Refund Policy

At BellaStride, customer satisfaction is important to us. If you are not satisfied with your purchase, eligible products may be returned within 30 days in accordance with the conditions outlined below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should generally:

• Be returned within the 30-day return period;
• Be in substantially the same condition in which it was received;
• Include, where reasonably possible, its original packaging and included accessories or components; and
• Be accompanied by proof of purchase or the applicable order information.

Please contact us at support@bellastride.shop before returning an item. Our customer support team will review your request and provide return instructions.

Do not send products to an address without first receiving return instructions from our support team.

Free Returns

BellaStride offers free returns on eligible products within the 30-day return period. Where a return is approved under this policy, we will provide the applicable instructions for completing the return without a return shipping charge to the customer.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@bellastride.shop.

Please provide:

• Your order number;
• A description of the issue; and
• Clear photographs of the product and, when relevant, its packaging.

After reviewing the information, we will work with you toward an appropriate resolution, which may include a replacement, refund, or other remedy as applicable.

Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are not applicable where the order qualified for our free worldwide shipping offer.

Exchanges

If you would like a different product, please contact our customer service team. Depending on the circumstances and product availability, we may provide instructions for a return and replacement or advise you to return the original item and place a new order.

Exceptions

Certain items may not be eligible for return where required or permitted by applicable law, including items that cannot reasonably be resold due to their condition after use.

Nothing in this policy is intended to limit any statutory consumer rights available to you under applicable law.

Contact Us

For questions about a return or refund:

Email: support@bellastride.shop
Phone: (780) 555-0124
Address: 262 Bessborough Dr, East York, ON M4G 2E3, Canada